erstwhile

Erstwhile Answers Collection

Welcome to the Erstwhile website FAQ. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.

SHIPPING POLICIES

All orders are shipped using a registered post service whereby you can track your order easily and in a timely manner. Delivery is within 5 working days for Australian orders, and 5-15 working days for International orders, (for in-stock items only). Please allow two additional days for locations outside of metropolitan areas. Any delivery date or time specified by us is our best estimate only, and Erstwhile will not be liable for any loss or damage suffered by you through any unreasonable or unavoidable delay in delivery. Orders are subject to availability.You may be required to pay further shipping charges where a change in delivery date or delivery address is requested by you.

ENQUIRIES

Our e-boutique administrator is available between 9:30 and 5:30 P.M.AEST. Please email hello@erstwhile.co or call +61 415841589 for enquiries relating to Erstwhile online.

PAYMENT

We offer safe online shopping using your credit card or paypal account. We are also able to accept direct deposit for Australian customers. Fire us an email if this works best for you, and we'll send you an invoice with our bank details.

RETURNS & EXCHANGE POLICY

The size and colours are clearly listed for all items, unfortunately we don’t refund for change of mind. We are able to exchange orders once we have received the item back in sale-able condition, with original packaging and tags still intact. Goods must not have been used and/or damaged and should be returned within 14 working days of purchase date with original invoice or payment confirmation. We will provide you with a refund at our discretion for any items that are faulty, or different to the goods that you ordered. Please note sale items are final sale and cannot be returned for a refund or exchange. Sorry we can not refund original or return shipping charges.

CANCELING YOUR ORDER

If you would like to cancel or change an order that you've just placed, please send us an email to hello@erstwhile.co as soon as possible. We'll do everything we can to cancel or change your order as per your request. However, items that have already shipped cannot be cancelled, but can be exchanged.

HOW TO RETURN/EXCHANGE

Email: hello@erstwhile.co to advise of return or exchange. We will access the situation and advise of process.

PRIVACY POLICY

Don't worry, your personal info is safe with us! We do not sell or rent your info to any of those annoying spam people. We hate them as much as you do.

INTELLECTUAL PROPERTY

Erstwhile is the owner and licensee of all copyright, trademarks and other intellectual property rights relating to this site and its contents. This includes without limitation all intellectual property rights in respect of all text, graphics, logos, images and software that are included in this website. Erstwhiles' ownership of, or licensed right to use, such intellectual property, is protected by both Australian and International law.

Get in touch

Studio 5, 9-11 Queens Ave, Rushcutters Bay, NSW 2011, Australia

Phone : +61 04 15841589, email: hello@erstwhile.co

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